Privacy Policy

1. Who we are

Alif Visa (Alif Visa) provides private visa assistance from Office 1349, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom. We are not a government body. For data protection enquiries contact info@alifvisa.com.

2. Data we collect

• Identity and contact details (name, email, phone, address)
• Passport and travel document information required for applications
• Application history, uploaded documents and payment records
• Account credentials and communication with our team
• Technical data such as IP address, browser type and usage analytics

3. How we use your data

We process personal data to:

• Provide visa preparation, review and tracking services
• Process payments and issue invoices
• Communicate about your application and respond to enquiries
• Improve our website and comply with legal obligations

Legal bases include contract performance, legitimate interests in running our business securely, and compliance with legal requirements. Where consent is required (for example certain marketing communications), we will ask separately.

4. Sharing your data

We share data only where necessary: with visa centres or authorities when submitting your application, with payment processors, with cloud hosting providers under appropriate contracts, and with professional advisers where required by law. We do not sell your personal data.

5. International transfers

Some service providers may process data outside the UK. Where this occurs, we use appropriate safeguards such as UK adequacy regulations or standard contractual clauses.

6. Retention

We retain application records for as long as needed to provide services, handle disputes, and meet legal and regulatory requirements — typically up to seven years for financial records. You may request erasure where we have no overriding reason to retain data.

7. Your rights

Under UK GDPR you may have rights to access, rectify, erase, restrict, object to processing, and data portability. You may also lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. Contact us to exercise your rights.

8. Security

We use technical and organisational measures including encryption in transit, access controls and staff training. No online service can guarantee absolute security; please use a strong password and keep it confidential.

9. Cookies

See our Cookie Policy for details on cookies and similar technologies.